REfund Policy

Unleashing creativity and imagination for DIY enthusiasts around the world.


By making a purchase on, you agree to this refund policy.


Effective Date:  Date of download and/or use of DIYtainers* CAD file.

* Patent Pending

At, we aim to ensure your satisfaction with our CAD files and instruction manuals. However, due to the nature of downloadable digital items, we have specific guidelines for refunds.

 Non-refundable items

Given that digital items cannot be “returned” and that we provide full previews, details, and images of our products prior to purchase, we do not offer refunds or credits on purchases. DIYtainers CAD files are designed to be final sale products.

 Requesting a refund or credit

If you believe there is an issue with your purchase, please contact us with full details and preferably screenshots to explain the problem. We will review your request and respond accordingly.

 Refund requests after download

Refund requests made after you have downloaded our product are handled on a case-by-case basis at our sole discretion. We reserve the right to deny refunds in certain circumstances.

 Non-refundable circumstances

There is no obligation to provide a refund or credit in the following circumstances:

  • You decide that you do not want the product after downloading it.
  • You simply change your mind after downloading.
  • You purchased the product by mistake.
  • You do not have sufficient expertise to install or use the product.
  • The product did not meet your expectations, or you feel that it is not of the quality you would like.
  • You claim that you are entitled to a refund but do not provide sufficient information to support your claim.


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All company, product and service names used in this website are for identification purposes only. Use of these names, logos, and brands (other than Auscomp and DIYtainers) does not imply any kind of ownership.